Your privacy matters.

Data controller

HOMEXITY, 6 rue Maurice Hurel, 31500 Toulouse, France. [email protected].

Order and account data are processed to perform the contract or take steps at your request before purchase. Accounting records are retained to meet legal obligations. Security processing serves our legitimate interest in protecting the website. Optional chat is activated with your consent.

Service providers

Data needed to provide the service may be processed by our hosting and network providers (LuxHost and Cloudflare), Paynid for payment, our email service for messages, and Jivo if you enable the chat. Please do not enter payment card details in the chat.

Your customer account

Sign in with a single-use code sent to your email, valid for 10 minutes. An essential cookie keeps you signed in for up to 30 days. Only hashed session and code identifiers are stored. Saved addresses help with future purchases and can be deleted from your account. Orders are linked to your verified email. To request account deletion, contact us using the form below.

Orders and payment

When you place an order, your contact details, address and purchased items are stored to process it. Contact and order information needed for payment is sent to Paynid. Card details are entered with Paynid and are not received by Homecity.

Information needed for your request

Contact form information is used to handle your request and reply to you. Your basket is stored using a random identifier in a necessary browser cookie for up to 30 days. Data is stored within the site's hosting infrastructure.

Cookies and advertising

No advertising or audience measurement tools are currently active. Any tools added later must respect your prior choices. Rejecting optional cookies does not prevent you from browsing the catalogue.

Your rights

You may request access, correction, erasure, restriction or portability of your data and, where applicable, object to processing. You may withdraw consent to optional tools through the privacy preferences. To exercise your rights, contact Homecity using the details above. You may also lodge a complaint with the French data protection authority, CNIL.